Shipping Policy

Order Processing Timeframes
• Orders are processed within 1–3 business days after payment confirmation.
• Custom or personalized items may require additional processing time, which will be communicated at checkout.
• Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (New Zealand)
• We ship nationwide using trusted courier services.
• Standard delivery time is 2–5 business days depending on your location.
• Rural deliveries may take longer (up to 7 business days).
• Shipping costs are calculated at checkout based on package size, weight, and destination.

International Shipping
• At present, Party with Queens primarily serves customers within New Zealand.
• International shipping may be available upon request; please contact us directly for a quote and timeframe.

Shipping Costs
• Shipping costs are displayed at checkout before payment is completed.
• Free shipping promotions may apply from time to time and will be clearly advertised.

Service Interruptions
• Delivery times may be affected by unforeseen circumstances such as extreme weather, courier delays, or public holidays.
• In such cases, we will notify customers promptly and provide updates on expected delivery times.

Tracking & Delivery
• Once your order has been dispatched, you will receive a tracking number via email.
• Please ensure your delivery address is accurate; Party with Queens is not responsible for delays or losses due to incorrect addresses provided by the customer.

Contact Us
For any questions about shipping, please contact us at:
📧 partywithqueens@gmail.com
📍 Auckland, New Zealand